Tasks are billed in half-hour increments with a half-hour minimum. For example, a task that takes us 15 minutes to complete would be billed as ½ hour.

To prevent any vendor lock-in, you do. All infrastructure and cloud costs are still under your payment method of choice. If we recommend a 3rd party service, you'll signup, provide your own billing details, and then give us credentials/access to the service.

After you've utilized your plans included hours, you will be billed at your plans billable hourly rate above.

Unfortunately no. The NANO plan is the smallest plan we can offer while maintaining a high level of quality service.

Yes, and we offer a discount for up-front annual billing. Please contact us for details.

Sure, you can upgrade and downgrade plans at any time we only ask for 30 days notice when downgrading.

We require a three month commitment at the start, but after that all of our plans are month-to-month so you may cancel at any time. As a courtesy, we can provide a detailed "exit briefing" to the new party taking over.

Yes, we send an invoice each month of service.